1.1 We will do our best to fulfill all orders but in exceptional cases, such as where supplies are unobtainable or temporarily out of stock we will contact you to suggest an alternative item or let you know the time delay. For most items that are out of stock the lead-time is approx 7-10 days to us.
1.2 Shipping is by Courier. The delivery time to the UK mainland is usually 3-5 working days. For addresses outside of the UK mainland, including Europe, delivery is approx 7-10 days.
1.3 UK delivery is charged at the standard rate of £3.45. For orders outside of the UK mainland shipping will be charged based on weight and destination and will be quoted as part of the order process.
2.1 Orders for products that have not been personalised or customised or purchased on a quantity basis for which a discounted price was available may be amended or cancelled at any time up to 14 working days beginning on the day after you have received the relevant products (the "Cancellation Period").
2.2 You acknowledge and agree that orders for products that you have asked us to personalise or customise cannot be amended or cancelled after the order has been placed and the Cancellation Period in clause 2.1 shall not apply.
2.3 Any products you return to us during the Cancellation Period must be in new and unused condition.
2.4 All products that you wish to return must be by prior agreement. Please contact Factoti Ltd to obtain a Returns Authorisation Number by clicking here to send a request by email. Products should be returned to motionco c/o Factoti Ltd, 5 Hanborough Business Park, Long Hanborough, Oxon OX29 8LH quoting the Returns Authorisation Number. Products lost in transit will only be refunded on proof of postage.
2.5 Any non personalised or customised products cancelled by you should be returned within 14 days of the date of your notice of cancellation.
2.6 We will credit the original purchaser's credit card excluding taxes, duties and delivery costs within 30 days from the date of notice of cancellation.